[2011/03/24 12:44] Kung Fu Marketer (amanda.linden): hey all
[2011/03/24 12:45] Kung Fu Marketer (amanda.linden): suspiria--i saw your blog post on me.
[2011/03/24 12:45] Suspiria (suspiria.finucane): Am I allowed to speak or do I need to leave because all my comments were deleted?
[2011/03/24 12:45] Kung Fu Marketer (amanda.linden): :)
[2011/03/24 12:45] Kung Fu Marketer (amanda.linden): you're welcome to stay, unless you become disruptive--same goes for everyone. :)
[2011/03/24 12:46] Thriller Dancer: Say 'on' or 'off'to turn me on or off, or 'help' for more commands
[2011/03/24 12:46] Kraptacular Kat (bronson.blackadder): oh Hi Amanda
[2011/03/24 12:46] Suspiria (suspiria.finucane): Define disruptive
[2011/03/24 12:47] Kung Fu Marketer (amanda.linden): hey lisa--nice to see you.
[2011/03/24 12:47] Kung Fu Marketer (amanda.linden): and torben too.
[2011/03/24 12:47] Kung Fu Marketer (amanda.linden): :)
[2011/03/24 12:48] Kraptacular Kat (bronson.blackadder): thank you Amanda :)
[2011/03/24 12:48] Kung Fu Marketer (amanda.linden): and venus too.
[2011/03/24 12:48] Venus Petrov: hey Amanda ㋡
[2011/03/24 12:48] Kung Fu Marketer (amanda.linden): sure thing.
[2011/03/24 12:48] Second Life: This object is not for sale.
[2011/03/24 12:48] Venus Petrov: wb Suspiria
[2011/03/24 12:48] Kung Fu Marketer (amanda.linden): anyone else need an invite to our inworld group?
[2011/03/24 12:49] Suspiria (suspiria.finucane): Is telling the truth disruptive now?
[2011/03/24 12:49] Kung Fu Marketer (amanda.linden): hey cummere.
[2011/03/24 12:49] Kung Fu Marketer (amanda.linden): suspiria..come on now.
[2011/03/24 12:49] Kraptacular Kat (bronson.blackadder): Yo Cummere :)
[2011/03/24 12:49] Cummere Mayo: wiat wait did i miss the meeting?
[2011/03/24 12:49] Kung Fu Marketer (amanda.linden): already? we haven't even started yet. :)
[2011/03/24 12:49] Kung Fu Marketer (amanda.linden): nope, just getting started. you're early
[2011/03/24 12:49] Cummere Mayo: k im gonan grab a drink
[2011/03/24 12:49] Kung Fu Marketer (amanda.linden): http://wiki.secondlife.com/wiki/Community_Tools_User_Group
[2011/03/24 12:50] Kung Fu Marketer (amanda.linden): there's the agenda--looks like it's going to be a lively user group!
[2011/03/24 12:50] Kung Fu Marketer (amanda.linden): today
[2011/03/24 12:50] Cummere Mayo: and um amanda id suggest grabbing your sl flak jacket
[2011/03/24 12:50] Venus Petrov: laughs
[2011/03/24 12:50] Kung Fu Marketer (amanda.linden): feel free to add items. to the agenda.
[2011/03/24 12:50] Kung Fu Marketer (amanda.linden): yeah, i'm a kung fu marketer today. :)
[2011/03/24 12:50] Kung Fu Marketer (amanda.linden): but someone may want to drop me a flack jacket just in case.
[2011/03/24 12:50] Kung Fu Marketer (amanda.linden): :)
[2011/03/24 12:50] Torben (torben.trautman): yay, enough time left to leave for some unhealthy stuff and be back in time
[2011/03/24 12:50] Suspiria (suspiria.finucane): BTW Rod saw my blog post too
[2011/03/24 12:51] Kung Fu Marketer (amanda.linden): i know.
[2011/03/24 12:51] Cummere Mayo: link please sus?
[2011/03/24 12:51] DogWomble Dollinger: hmmm,. i suspect the first item is going to pull up some healthy debate
[2011/03/24 12:51] Cummere Mayo: and ive been quiet on the blogs i post too...
[2011/03/24 12:51] Kung Fu Marketer (amanda.linden): you're welcome to share your opinion on your own blog. :)
[2011/03/24 12:51] Venus Petrov: are we here to talk about external blogs?
[2011/03/24 12:51] Suspiria (suspiria.finucane): I might get banned if I give a link
[2011/03/24 12:51] Cummere Mayo: im putting together a major one
[2011/03/24 12:51] Kung Fu Marketer (amanda.linden): no, ou won't
[2011/03/24 12:51] Cummere Mayo: toss me an im sus
[2011/03/24 12:51] Kung Fu Marketer (amanda.linden): it's basically about me personally.
[2011/03/24 12:52] Kung Fu Marketer (amanda.linden): /me takes it in stride.
[2011/03/24 12:52] Venus Petrov: /me yawns
[2011/03/24 12:52] Kung Fu Marketer (amanda.linden): yeah
[2011/03/24 12:52] Suspiria (suspiria.finucane): It's easy to yawn when it's not you
[2011/03/24 12:52] Cummere Mayo: ive been trying to avoid writing my opinion on the forum mod... kinda for that reason amanda
[2011/03/24 12:52] DogWomble Dollinger: hi rand
[2011/03/24 12:52] Suspiria (suspiria.finucane): Some people get special treatment
[2011/03/24 12:52] Rand (rand.linden): Howdy!
[2011/03/24 12:53] Cummere Mayo: yes
[2011/03/24 12:53] Cummere Mayo: favortism on the forum is so far out of hand its not even funny
[2011/03/24 12:53] Venus Petrov: i am special in my own world. lol
[2011/03/24 12:53] Torben (torben.trautman): I want special treatment please :)
[2011/03/24 12:53] Cummere Mayo: tech wise.... forums are nice...
[2011/03/24 12:53] Cummere Mayo: moderation wise... its time to start over
[2011/03/24 12:54] Cummere Mayo: i dont think the currant mod team can be saved
[2011/03/24 12:54] Lexie (lexie.linden): /lexie sends Torben to the corn field for "special treatment"
[2011/03/24 12:54] Lexie (lexie.linden): lol
[2011/03/24 12:54] Cummere Mayo: not when they are actively threatening people
[2011/03/24 12:54] Lexie (lexie.linden): hi
[2011/03/24 12:54] Venus Petrov: hiya Lexie
[2011/03/24 12:54] Torben (torben.trautman): hehe
[2011/03/24 12:54] DogWomble Dollinger: hey lexie :
[2011/03/24 12:54] Torben (torben.trautman): hi Lexie
[2011/03/24 12:54] Kung Fu Marketer (amanda.linden): hey guys, we'll be starting in 5 or so.
[2011/03/24 12:54] Kung Fu Marketer (amanda.linden): agenda here.
[2011/03/24 12:54] Kung Fu Marketer (amanda.linden): http://wiki.secondlife.com/wiki/Community_Tools_User_Group
[2011/03/24 12:54] Kung Fu Marketer (amanda.linden): i've been informed i need protective clothing
[2011/03/24 12:54] Kung Fu Marketer (amanda.linden): /me smiles
[2011/03/24 12:54] Cummere Mayo: /me was not happy to read the email genn sent a couple of people
[2011/03/24 12:55] Suspiria (suspiria.finucane): The truth would suffice
[2011/03/24 12:55] Cummere Mayo: it was SO far out of line that its not even funny
[2011/03/24 12:55] DogWomble Dollinger: well you've got a guard mechdog here amanda
[2011/03/24 12:55] Kung Fu Marketer (amanda.linden): always.
[2011/03/24 12:55] DogWomble Dollinger: i'll act as your bullet shield :P
[2011/03/24 12:55] Kung Fu Marketer (amanda.linden): thanks dog. glad i'm sitting near you. :)
[2011/03/24 12:55] Lexie (lexie.linden): ㋡
[2011/03/24 12:55] DogWomble Dollinger: :D *giggles*
[2011/03/24 12:55] Venus Petrov: hey Mags
[2011/03/24 12:55] Torben (torben.trautman): I wonder if it´s safe to sit next to Amanda
[2011/03/24 12:55] Cummere Mayo: does genn work for LL or is he an indy?
[2011/03/24 12:55] Torben (torben.trautman): Dog, care to switch places?
[2011/03/24 12:55] Mags Indigo: hi all
[2011/03/24 12:55] Kung Fu Marketer (amanda.linden): does it matter cummere?
[2011/03/24 12:56] Cummere Mayo: yes actually
[2011/03/24 12:56] DogWomble Dollinger: haha if you want :)
[2011/03/24 12:56] Torben (torben.trautman): hi Marianne :)
[2011/03/24 12:56] Suspiria (suspiria.finucane): I agree it does matter
[2011/03/24 12:56] Kung Fu Marketer (amanda.linden): she's a linden--hence the last name.
[2011/03/24 12:56] Marianne McCann: Hiya
[2011/03/24 12:56] bee Baroque: /me waves \o
[2011/03/24 12:56] Cummere Mayo: so moderators are lindens?
[2011/03/24 12:56] Lexie (lexie.linden): Hi Everyone just arriving
[2011/03/24 12:56] Torben (torben.trautman): nah, I´ll be fine but thanks Dog :)
[2011/03/24 12:56] Kung Fu Marketer (amanda.linden): you can consider them lindens in every way
[2011/03/24 12:56] Cummere Mayo: she needs reassigned then
[2011/03/24 12:56] Suspiria (suspiria.finucane): or fired
[2011/03/24 12:56] Cummere Mayo: to another department with NO contact with customers
[2011/03/24 12:57] Cummere Mayo: ever
[2011/03/24 12:57] Kung Fu Marketer (amanda.linden): ok, i see moderation will be the first topic today.
[2011/03/24 12:57] Kung Fu Marketer (amanda.linden): ;)
[2011/03/24 12:57] Suspiria (suspiria.finucane): Unfair moderation to be specific
[2011/03/24 12:57] Kung Fu Marketer (amanda.linden): will address it first off, when we get going.
[2011/03/24 12:57] Cummere Mayo: you do not threaten your customers
[2011/03/24 12:57] Suspiria (suspiria.finucane): Exactly
[2011/03/24 12:57] Cummere Mayo: you do not release private info on your customers
[2011/03/24 12:57] Cummere Mayo: you do not release their rl details
[2011/03/24 12:57] Cummere Mayo: and im not reffering just to the ip addresses
[2011/03/24 12:58] Venus Petrov: is this still happening or has it been resolved? the personal bits and the IPs?
[2011/03/24 12:58] Torben (torben.trautman): just in case someone will throw tomatoes
[2011/03/24 12:58] Cummere Mayo: ip addresses are resolved
[2011/03/24 12:58] Suspiria (suspiria.finucane): Personal contact from a mod is unacceptable
[2011/03/24 12:58] Kung Fu Marketer (amanda.linden): ok, well start in 2 mins.
[2011/03/24 12:58] Cummere Mayo: the moderators threating to releae private data becuase you said something they didnt like abotu one of thier favorites is not
[2011/03/24 12:59] Suspiria (suspiria.finucane): We have someone in our corner listening
[2011/03/24 12:59] Venus Petrov: i did not know there were corners
[2011/03/24 12:59] Venus Petrov: aren't we here with the same aims?
[2011/03/24 12:59] Suspiria (suspiria.finucane): You must live in a round world
[2011/03/24 13:00] Venus Petrov: laughs
[2011/03/24 13:00] Venus Petrov: yes, the earth is round
[2011/03/24 13:00] Mags Indigo: :-)
[2011/03/24 13:00] Kung Fu Marketer (amanda.linden): hey lord, welcome back!
[2011/03/24 13:00] Kung Fu Marketer (amanda.linden): and qie--hey there. welcome.
[2011/03/24 13:00] Suspiria (suspiria.finucane): Give it up, you're not in my league
[2011/03/24 13:00] Qie (qie.niangao): hi everybody. :)
[2011/03/24 13:00] Tomkin Euler: well, maybe torroidal..
[2011/03/24 13:00] Marianne McCann: /me waves at Qie
[2011/03/24 13:00] Venus Petrov: awesomesauce
[2011/03/24 13:00] draconis.neurocam (draconis.neurocam): /me thinks its a circular room and corners are merely arbitrary
[2011/03/24 13:00] Kung Fu Marketer (amanda.linden): ok, we ready to get the party started?
[2011/03/24 13:00] Venus Petrov: hey Qie
[2011/03/24 13:01] DogWomble Dollinger: /me gets the streamers and balloons
[2011/03/24 13:01] Kung Fu Marketer (amanda.linden): good idea dog. :)
[2011/03/24 13:01] Mags Indigo: does this mean the bitching will stop?
[2011/03/24 13:01] Marianne McCann: /me digs for her old Phil Linden party hat
[2011/03/24 13:01] Mags Indigo: I find that rather entertaining
[2011/03/24 13:01] Venus Petrov: lol Mags
[2011/03/24 13:01] Suspiria (suspiria.finucane): If telling the truth is bitching I suppose so
[2011/03/24 13:01] Kung Fu Marketer (amanda.linden): ok, first off. let me address the moderation discussion.
[2011/03/24 13:01] DogWomble Dollinger: hi raymond
[2011/03/24 13:01] Kung Fu Marketer (amanda.linden): first, as i've said in previous weeks that we are still working closely with the moderators to find the right levels and clarify some broader rules of the road.
[2011/03/24 13:02] Kung Fu Marketer (amanda.linden): for example, at first the mods were giving warnings for sharing your favorite places in SL--and I have since made it very clear that this is what we want--that it's not advertising.
[2011/03/24 13:02] Raymond Linden: Hi All
[2011/03/24 13:02] Kung Fu Marketer (amanda.linden): so that has since stopped.
[2011/03/24 13:02] Kung Fu Marketer (amanda.linden): so, you're right in feeling that the mods have been too strict, in some aspects.
[2011/03/24 13:02] Kung Fu Marketer (amanda.linden): i agree and i've asked them to losen up a bit.
[2011/03/24 13:03] Torben (torben.trautman): Hi Raymond
[2011/03/24 13:03] Kung Fu Marketer (amanda.linden): over the last week, you should have seen an improvement there.
[2011/03/24 13:03] Cummere Mayo: nope
[2011/03/24 13:03] Kung Fu Marketer (amanda.linden): second, we absoltuely do not play favorites.
[2011/03/24 13:03] Suspiria (suspiria.finucane): THat's not true
[2011/03/24 13:03] Kung Fu Marketer (amanda.linden): cummere--send me examples and i'll look into them.
[2011/03/24 13:03] Suspiria (suspiria.finucane): I sent you examples and nothing happened
[2011/03/24 13:03] Kung Fu Marketer (amanda.linden): ok, cummere and suspiria--hold for a sec--let me finish, k?
[2011/03/24 13:03] Suspiria (suspiria.finucane): k
[2011/03/24 13:04] Kung Fu Marketer (amanda.linden): ok, second, we do not play favorites. the mods don't know who you are and moderate based on our communty guidelines and what is reported in their "report inappropriate content queue"
[2011/03/24 13:04] Kung Fu Marketer (amanda.linden): if you're being warned, that means that other residents have reported your post. period.
[2011/03/24 13:05] Kung Fu Marketer (amanda.linden): we don't look around searching for violations. we mainly only look at what's int eh queue and deal with spam (which raymodn will get to soon)
[2011/03/24 13:05] Kung Fu Marketer (amanda.linden): he's got some updates...
[2011/03/24 13:05] Kung Fu Marketer (amanda.linden): ok, third, the team here approves all bans prior to them being given.
[2011/03/24 13:05] Kung Fu Marketer (amanda.linden): we look at the evidence and make an assessment.
[2011/03/24 13:05] Kung Fu Marketer (amanda.linden): mods cannot ban anyone on their own. every.
[2011/03/24 13:05] Kung Fu Marketer (amanda.linden): ever
[2011/03/24 13:06] Kung Fu Marketer (amanda.linden): there have been many cases that mods have contacted us and asked about bans/warnings and I've said--nope not warranted.
[2011/03/24 13:06] Kung Fu Marketer (amanda.linden): somtimes, it is.
[2011/03/24 13:06] Kung Fu Marketer (amanda.linden): usually has to do witht he actual content and how many resis have reported it as inappropriate.
[2011/03/24 13:06] Suspiria (suspiria.finucane): Great tag team moderation
[2011/03/24 13:07] Kung Fu Marketer (amanda.linden): what has been happening--is that there's been a lot of bickering back and forth between two resis that disrupts the topic discussed.
[2011/03/24 13:07] Venus Petrov: good to know mods cannot ban without review
[2011/03/24 13:07] Kung Fu Marketer (amanda.linden): thanks suspipria.
[2011/03/24 13:07] Kung Fu Marketer (amanda.linden): that stuff is just disruptive and cannot go on.
[2011/03/24 13:07] Youri Ashton: hello all
[2011/03/24 13:07] DogWomble Dollinger: hey youri
[2011/03/24 13:07] Torben (torben.trautman): hey Youri
[2011/03/24 13:07] Kung Fu Marketer (amanda.linden): that said, there were some threads that were in good fun and were questioned, but we let them go.
[2011/03/24 13:07] Kung Fu Marketer (amanda.linden): fun is good.
[2011/03/24 13:07] Kung Fu Marketer (amanda.linden): banter is good.
[2011/03/24 13:07] Kung Fu Marketer (amanda.linden): flaming other resi's (even ones you may not agree with or like) is bad
[2011/03/24 13:08] Kung Fu Marketer (amanda.linden): ok, think i'm done.
[2011/03/24 13:08] Tomkin Euler: /me scribbles down a new word, "resi"..
[2011/03/24 13:08] Kung Fu Marketer (amanda.linden): ok, questions?
[2011/03/24 13:08] Venus Petrov: yes
[2011/03/24 13:08] Kung Fu Marketer (amanda.linden): unelss anyone else on the linden team wants to chime in...that is
[2011/03/24 13:08] Kung Fu Marketer (amanda.linden): sure venus--go for it
[2011/03/24 13:08] Kung Fu Marketer (amanda.linden): wassup?
[2011/03/24 13:08] Venus Petrov: for goodwill sake would it be possible to forgive all but harassment and spam violations from the first week?
[2011/03/24 13:08] Venus Petrov: it was a 'get used to it' week
[2011/03/24 13:08] Venus Petrov: and many got profanity violations, for example
[2011/03/24 13:09] Kung Fu Marketer (amanda.linden): hey, that's a good idea. yes, we can do that.
[2011/03/24 13:09] Venus Petrov: great ty
[2011/03/24 13:09] Lexie (lexie.linden): I like it
[2011/03/24 13:09] Suspiria (suspiria.finucane): Too late for that isn't it?
[2011/03/24 13:09] Kung Fu Marketer (amanda.linden): i'll just let the mods know that they should disregard stuff from the first week.
[2011/03/24 13:09] Venus Petrov: cool
[2011/03/24 13:09] Mags Indigo: great
[2011/03/24 13:09] Kung Fu Marketer (amanda.linden): nope--we can make the decision right now and i just made it.
[2011/03/24 13:09] Kung Fu Marketer (amanda.linden): :)
[2011/03/24 13:09] Venus Petrov: i assume if there is a date attached, they would know
[2011/03/24 13:09] Lexie (lexie.linden): ㋡
[2011/03/24 13:09] Kung Fu Marketer (amanda.linden): that is a fair poitn and i agree.
[2011/03/24 13:09] Kung Fu Marketer (amanda.linden): yep.
[2011/03/24 13:10] Venus Petrov: ok and I know that you have been tweaking the bleeper
[2011/03/24 13:10] Mags Indigo: /me rubs shoulders with Amanda - wonders if she has any influence on the land team
[2011/03/24 13:10] Kung Fu Marketer (amanda.linden): ok, suspiria/cummere--unleash it.
[2011/03/24 13:10] Kung Fu Marketer (amanda.linden): come on.
[2011/03/24 13:10] Venus Petrov: but it is still somewhat annoying lol
[2011/03/24 13:10] Lisa Fossett: Wait, Amanda...perhaps disregard is the wrong word? You want that content moderated if it's offensive...but you don't want bans/etc as a result...correct?
[2011/03/24 13:10] Kung Fu Marketer (amanda.linden): :)
[2011/03/24 13:10] Cummere Mayo: okay i have four questions i want to post as a group is that okay?
[2011/03/24 13:10] Suspiria (suspiria.finucane): I won't say anything, I see your stance
[2011/03/24 13:10] Kung Fu Marketer (amanda.linden): well, we still have the record, but if it's up to a ban then the violations from first week wouldn't counte.
[2011/03/24 13:10] Kung Fu Marketer (amanda.linden): count
[2011/03/24 13:11] Kung Fu Marketer (amanda.linden): it's a good idea.
[2011/03/24 13:11] Mags Indigo: yes it is
[2011/03/24 13:11] Kung Fu Marketer (amanda.linden): sure cummere
[2011/03/24 13:11] Cummere Mayo: This is to all the lindens here: Is it ever okay for a linden to threaten to give out rl name, city, and place of employment of a customer?
Is it ever clear for a linden/mod to send a warning then to follow up with another email address referencing that warning and stating that if you report a person again there will be consequences?
Is it ever okay for a linden/mod to use borderline or outright abusive language?
[2011/03/24 13:11] Mags Indigo: shows some flexibility as people got used to the new system
[2011/03/24 13:11] Arawn Graalrd (arawn.spitteler): /me wonders if Tourettes might become an issue.
[2011/03/24 13:11] Kung Fu Marketer (amanda.linden): ok, cummere. good questions.
[2011/03/24 13:11] DogWomble Dollinger: well as long as a bit of commonsense applies :) as in if it is a genuine bannable offence etc.
[2011/03/24 13:12] Kung Fu Marketer (amanda.linden): first, it is never ok for a linden to discuss exposing personal information.
[2011/03/24 13:12] Lexie (lexie.linden): never!
[2011/03/24 13:12] Kung Fu Marketer (amanda.linden): that is clearly against our policy and if this is happening, then i need to be alerted immediately!
[2011/03/24 13:12] Kung Fu Marketer (amanda.linden): your private info is private. period.
[2011/03/24 13:12] Venus Petrov: or those in your employ, correct?
[2011/03/24 13:12] Arawn Graalrd (arawn.spitteler): If a mod gets abusive, they'd be users as much as any Linden, and reportable as such
[2011/03/24 13:12] Kung Fu Marketer (amanda.linden): if you feel a mod is abusive, then please also let me know.
[2011/03/24 13:12] Kung Fu Marketer (amanda.linden): amanda@lindenlab.com.
[2011/03/24 13:12] Suspiria (suspiria.finucane): Alerts don;t work if emails don't get returned
[2011/03/24 13:13] Kung Fu Marketer (amanda.linden): they have standard langauge that they use, and i would be surprised to see abusive language in their communication with you.
[2011/03/24 13:13] Kung Fu Marketer (amanda.linden): but, i won't tolerate that from them--or from anyone.
[2011/03/24 13:13] Kung Fu Marketer (amanda.linden): any other lindens want to join in here?
[2011/03/24 13:13] tabibhob: HI
[2011/03/24 13:13] Kung Fu Marketer (amanda.linden): /me thinks i'm IMing too much. :)
[2011/03/24 13:13] Torben (torben.trautman): hi tabib :)
[2011/03/24 13:13] Raymond Linden: agred on all your points Amanda
[2011/03/24 13:13] Marianne McCann: welcome to Second Life, tabibhob
[2011/03/24 13:13] Venus Petrov: so this is an example where discussing the moderation is ok, yes?
[2011/03/24 13:13] Kung Fu Marketer (amanda.linden): the bottom line is--you're right cummere.
[2011/03/24 13:13] Lisa Fossett: Hi, Tabib...I have sent you a private message...look on your screen in the lower right.
[2011/03/24 13:13] DogWomble Dollinger: well not wanting to cause an explosion, i'm sure with recent 'events' you guys will be taking that dsort of thign seriusly if ineed it is true?
[2011/03/24 13:13] Kung Fu Marketer (amanda.linden): it's unacceptable.
[2011/03/24 13:13] tabibhob: HI
[2011/03/24 13:14] DogWomble Dollinger: wrt privacy issues?
[2011/03/24 13:14] Lexie (lexie.linden): yes I agree as well and have heard some of you mention fear of getting in trouble because you have these kinds of questions. Please ask them. Its ok.
[2011/03/24 13:14] Kung Fu Marketer (amanda.linden): YES dog.
[2011/03/24 13:14] bob Iwashi: greetings and salutations
[2011/03/24 13:14] Youri Ashton: i rather have the experience that either mole, linden or mod, it doesnt matter if abusive, rude, etc, they simply dont get punished at all
[2011/03/24 13:14] Suspiria (suspiria.finucane): I know what happens when you ask questions
[2011/03/24 13:14] Cummere Mayo: thats my experince as well youri
[2011/03/24 13:14] Youri Ashton: how does that translate to now and the furture?
[2011/03/24 13:14] Kung Fu Marketer (amanda.linden): you get answers, i assume.
[2011/03/24 13:15] Youri Ashton: sorry to say, it may sound not nice towards the lindens here, but a lot have the same question
[2011/03/24 13:15] Suspiria (suspiria.finucane): Nope I got punished
[2011/03/24 13:15] Kung Fu Marketer (amanda.linden): you're allowed to ask the mods questions--about moderation. you are not allowed to call them names or ause them tho.
[2011/03/24 13:15] Kung Fu Marketer (amanda.linden): ok, youri--you're seeing nothign being done?
[2011/03/24 13:15] Kung Fu Marketer (amanda.linden): when someone is out of line?
[2011/03/24 13:15] Suspiria (suspiria.finucane): Yep
[2011/03/24 13:15] bob Iwashi: well, the one of you guys i had a aproblem with went last year anyways amanda
[2011/03/24 13:15] Youri Ashton: amanda, it is not our language usage towards them, its them towards us ;)
[2011/03/24 13:15] Suspiria (suspiria.finucane): I sent examples, over 50
[2011/03/24 13:15] Kung Fu Marketer (amanda.linden): report the post.
[2011/03/24 13:15] Slatan Dryke: greetings
[2011/03/24 13:16] Kung Fu Marketer (amanda.linden): suspiria--i didn't see abuse there--i did read it.
[2011/03/24 13:16] Kung Fu Marketer (amanda.linden): sorry, i disagree.
[2011/03/24 13:16] Suspiria (suspiria.finucane): When I reported the posts I got a mod letter threatening a ban
[2011/03/24 13:16] Kung Fu Marketer (amanda.linden): yes, that's their job.
[2011/03/24 13:16] Marianne McCann: Hey Slatan
[2011/03/24 13:16] Cummere Mayo: Ive seen three posts very polite on the forums in feedback where people said they didnt feel safe. those threads were pulled, the users warned for "harassment" and in one case a private im sent saying the poster was such a bitch
[2011/03/24 13:16] Kung Fu Marketer (amanda.linden): if you have violations, then you are in peril of a one week ban or more...
[2011/03/24 13:16] Kung Fu Marketer (amanda.linden): you can't call the poster a bitch
[2011/03/24 13:17] Youri Ashton: lindens, moles and mods are also humans, so they could always make a mistake just like any of us. however out of experience this is not taken into account and actually punished where normal users do get punished, or even banned
[2011/03/24 13:17] bob Iwashi: please, can we have a flameless meeting? nice and boring would be nice
[2011/03/24 13:17] Mags Indigo: IMs can of course be 'tweaked' for sympathy - I've seen that a thousand times
[2011/03/24 13:17] Suspiria (suspiria.finucane): The problem is the warnings aren't fairly handed out
[2011/03/24 13:17] Mags Indigo: not saying anyone here would do that of course
[2011/03/24 13:17] Tiamat Bingyi: hi everybody (im using a chat based viewer...so i have no idea wich avatar im wearing or if im in an inapropriate place. - sorry)
[2011/03/24 13:17] Cummere Mayo: mags the screenshot is posted on slu
[2011/03/24 13:17] Youri Ashton: it isnt flaming, its unfortunately the harsh truth
[2011/03/24 13:17] Kung Fu Marketer (amanda.linden): yes, warnings are fairly handed out. again, it's all based on resi's reporting content.
[2011/03/24 13:17] Mags Indigo: don't go there
[2011/03/24 13:17] Mags Indigo: why would I?
[2011/03/24 13:17] Kung Fu Marketer (amanda.linden): if the content is not reported, then we don't see it.
[2011/03/24 13:17] Mags Indigo: and by god I've seen tweaked screenshots too
[2011/03/24 13:17] Mags Indigo: :-)
[2011/03/24 13:17] Kung Fu Marketer (amanda.linden): there's so much content out there--hundreds and thousands of posts to indiividually go through--impossibe.
[2011/03/24 13:18] Mags Indigo: esp when it comes to financial dealings
[2011/03/24 13:18] Suspiria (suspiria.finucane): So someone making a personal attack, naming you isn't against the CPG?
[2011/03/24 13:18] bee Baroque: hi tiamat, you look fine, with hooves and horns :)
[2011/03/24 13:18] Cummere Mayo: amanda then may i ask why threads where the user's said they just didn't feel safe are getting warned? thats kinda proving thier point isnt it?
[2011/03/24 13:18] Kung Fu Marketer (amanda.linden): yes it is. you cant call someoen a bitch in the paltform, period.
[2011/03/24 13:18] Venus Petrov: not if they are responding directly to a post of yours
[2011/03/24 13:18] Venus Petrov: using your name
[2011/03/24 13:18] Kung Fu Marketer (amanda.linden): there's a normal adjustment period. we had very little moderation going on in jive.
[2011/03/24 13:19] Suspiria (suspiria.finucane): But they can make fun of my Russian heritage and to you it isn't worthy of a warning
[2011/03/24 13:19] Kung Fu Marketer (amanda.linden): a lot more moderation now. so, everyone's getting used to it.
[2011/03/24 13:19] Kung Fu Marketer (amanda.linden): ok, susupira. that flag.
[2011/03/24 13:19] Kung Fu Marketer (amanda.linden): let's take that offline. k?
[2011/03/24 13:19] Kung Fu Marketer (amanda.linden): don't need to discus in large group
[2011/03/24 13:19] Suspiria (suspiria.finucane): grrr
[2011/03/24 13:19] Cummere Mayo: happens to the irish too
[2011/03/24 13:19] Cummere Mayo: and to christians
[2011/03/24 13:19] Kung Fu Marketer (amanda.linden): and, btw--i'm russian too.
[2011/03/24 13:19] Mags Indigo: /me grins - don't I know it
[2011/03/24 13:19] Cummere Mayo: and conservatives
[2011/03/24 13:20] Mags Indigo: water off a ducks back as it were
[2011/03/24 13:20] Cummere Mayo: those four groups its open season
[2011/03/24 13:20] Kung Fu Marketer (amanda.linden): ok, do most folks feel that i've answered their questions re: moderation?
[2011/03/24 13:20] Suspiria (suspiria.finucane): Yep with no repercussions
[2011/03/24 13:20] Cummere Mayo: no amanda
[2011/03/24 13:20] Youri Ashton: doesnt matter where you are from amanda, your still our sweet amanda ;)
[2011/03/24 13:20] Kung Fu Marketer (amanda.linden): :) awwwe.
[2011/03/24 13:20] Venus Petrov: ok about the language bleeper, you are tweaking it...but can it recognize terms used in a junior biology text as alright to print?
[2011/03/24 13:20] Mags Indigo: to be honest I've seen most groups get a teasing that might have stepped a bit too far from time to time
[2011/03/24 13:20] Kung Fu Marketer (amanda.linden): /me blushes
[2011/03/24 13:20] Tiamat Bingyi: :)
[2011/03/24 13:20] Youri Ashton: /me pets amanda ^_^
[2011/03/24 13:21] Kung Fu Marketer (amanda.linden): ok, think that raymond can talk to language stuff.
[2011/03/24 13:21] Marianne McCann: I know that feeling, Mags
[2011/03/24 13:21] DogWomble Dollinger: do i need to get the flame suit ready amanda?
[2011/03/24 13:21] bee Baroque: peewee \o :)
[2011/03/24 13:21] Cummere Mayo: i want to know why its okay for mods to rip down threads where people politely said in the forum feedback they dont feel safe becuase of the mods?
[2011/03/24 13:21] Mags Indigo: some people are a bit more sensitive than others and I also find it can depend on who makes the remarks
[2011/03/24 13:21] Youri Ashton: hey peewee, its about time you showed up :p hehe
[2011/03/24 13:21] Mags Indigo: if there's 'history' it can seem worse
[2011/03/24 13:21] Marianne McCann: /me blows a raspberry.
[2011/03/24 13:21] Kung Fu Marketer (amanda.linden): cummere--you can't flame mods--part of our community platform guidelines.
[2011/03/24 13:21] Peewee Musytari: yay hey hey Bee :)
[2011/03/24 13:21] Cummere Mayo: thats not flaming the mods
[2011/03/24 13:21] Suspiria (suspiria.finucane): It's not about sensitivity, it's about repeated violation nothing is done about
[2011/03/24 13:21] Kung Fu Marketer (amanda.linden): ok, raymond--go for it re: language blacklist.
[2011/03/24 13:21] Peewee Musytari: hi all sorry I`m late
[2011/03/24 13:21] Cummere Mayo: thats providing feedback
[2011/03/24 13:21] Kung Fu Marketer (amanda.linden): np peewee. welcome.
[2011/03/24 13:21] Youri Ashton: sithdown hon :)
[2011/03/24 13:21] Raymond Linden: Yeah, we can tweak the language smut filter.
[2011/03/24 13:22] Venus Petrov: so terms like nipple and penis are ok?
[2011/03/24 13:22] Lord of Dee (ciaran.laval): The language filter is alarming
[2011/03/24 13:22] Mags Indigo: violation can be in the eyes of the person seeing it
[2011/03/24 13:22] Lexie (lexie.linden): It is using a standard "list" but we can review it
[2011/03/24 13:22] Venus Petrov: dyke?
[2011/03/24 13:22] Mags Indigo: 1 person can see violation - 100 others see nothing wrong
[2011/03/24 13:22] Lord of Dee (ciaran.laval): Dick Van Dyke is a nightmare
[2011/03/24 13:22] Suspiria (suspiria.finucane): @Mags there is no standardization
[2011/03/24 13:22] Venus Petrov: laughs
[2011/03/24 13:22] Mags Indigo: you talking to me Venus??
[2011/03/24 13:22] Venus Petrov: poor him
[2011/03/24 13:22] Venus Petrov: no
[2011/03/24 13:22] Venus Petrov: hehe
[2011/03/24 13:23] Mags Indigo: :p
[2011/03/24 13:23] Jetpack Backpack: Please type 'X help' for more help with commands
[2011/03/24 13:23] Raymond Linden: yes, if there are words in question, please let me know. PM me
[2011/03/24 13:23] Tomkin Euler: /me tries to visualise a typical use case where those words would be useful..
[2011/03/24 13:23] Venus Petrov: of course, when one wishes to discuss adult items that are sold in SL
[2011/03/24 13:23] Mags Indigo: and to be honest it's also about normal language
[2011/03/24 13:23] Mags Indigo: I'm assuming everyone with access to the forum is 16+
[2011/03/24 13:23] Venus Petrov: they should be
[2011/03/24 13:23] Kung Fu Marketer (amanda.linden): and there are cases where we had banned words that aren't banned.
[2011/03/24 13:23] Marianne McCann: Blacklists of language are always a nightmare. I recall that from working on AOl more years ago than I care to admit
[2011/03/24 13:23] Kung Fu Marketer (amanda.linden): example is damn.
[2011/03/24 13:23] DogWomble Dollinger: well one would hope so mags :)
[2011/03/24 13:24] Kung Fu Marketer (amanda.linden): not really a bad word. that's off hte list now, right raymond?
[2011/03/24 13:24] Mags Indigo: 'protecting' them from words such as lesbian, dyke and some other common usage words seems a bit... unreal
[2011/03/24 13:24] Marianne McCann: (When higher ups got the idea that "breat" was a good word to blacklist)
[2011/03/24 13:24] Kung Fu Marketer (amanda.linden): and that was based on resi feedback.
[2011/03/24 13:24] Marianne McCann: "breast*"
[2011/03/24 13:24] Venus Petrov: in that spirit, i would once again like to request a Mature subforum where things like sexual orientation can be discusssed, adult consumer items sold in SL..etc
[2011/03/24 13:24] DogWomble Dollinger: i'll second that venus
[2011/03/24 13:24] Cummere Mayo: i wouldnt even mind breast if breasted wasnt also cut
[2011/03/24 13:24] Mags Indigo: lots of 16-18 years olds are gay
[2011/03/24 13:25] Mags Indigo: bless them
[2011/03/24 13:25] Kung Fu Marketer (amanda.linden): venus, there's a private forum for adult merchants/business ownes.
[2011/03/24 13:25] Tomkin Euler: I hought there was one.. adult..
[2011/03/24 13:25] Marianne McCann: Cummere - I'm sure the Relay For Life folks would have a bit to say about it
[2011/03/24 13:25] Venus Petrov: but not for residents
[2011/03/24 13:25] Lord of Dee (ciaran.laval): It's like something out the 1950's this language filter, where did you get it from?
[2011/03/24 13:25] DogWomble Dollinger: keeping it "PG" in a way is sensible in the sense that it's "web viewable", but at the same time is a bit restrictive when it comes to certain topics
[2011/03/24 13:25] Cummere Mayo: and it was ammusing last week that my user name was on the blacklist
[2011/03/24 13:25] Venus Petrov: i am asking for one for residents please
[2011/03/24 13:25] Kung Fu Marketer (amanda.linden): i like the idea of an LBGT community form, but it's tough....
[2011/03/24 13:25] Suspiria (suspiria.finucane): Everyday language isn't G
[2011/03/24 13:25] Mags Indigo: yeah - trying to find it though is a nightmare
[2011/03/24 13:25] Marianne McCann: I'm sure that oMosely Sperber will bring up the sculpted birds he sells, too
[2011/03/24 13:25] Mags Indigo: Walt Disney?
[2011/03/24 13:25] Kung Fu Marketer (amanda.linden): let us pow-wow on that one k, venus?
[2011/03/24 13:25] DogWomble Dollinger: hahaha marianne
[2011/03/24 13:25] Mags Indigo: /me bites her tongue
[2011/03/24 13:25] Cummere Mayo: everyday language is moderate
[2011/03/24 13:25] Suspiria (suspiria.finucane): I see
[2011/03/24 13:25] Venus Petrov: sure
[2011/03/24 13:26] DogWomble Dollinger: i've seen tha sign ... "these birds are not adult content"
[2011/03/24 13:26] Marianne McCann: It's just... a minefield, blacklists
[2011/03/24 13:26] Lord of Dee (ciaran.laval): Ha didn't think to see if we could talk about Moseley's products
[2011/03/24 13:26] Suspiria (suspiria.finucane): Now I get it
[2011/03/24 13:26] Venus Petrov: if we can buy the stuff in SL, we should be able to discuss it
[2011/03/24 13:26] Marianne McCann: Ya, DogWomble. He had his marketplace stuff labeled adult recently, too
[2011/03/24 13:26] Venus Petrov: and the gay community lives here, too
[2011/03/24 13:26] Marianne McCann: But it's also a good example
[2011/03/24 13:26] DogWomble Dollinger: whispers: hmmmm, bit of a literal usage then?
[2011/03/24 13:26] Suspiria (suspiria.finucane): Silenced
[2011/03/24 13:26] Kung Fu Marketer (amanda.linden): it's a great idea--but let us pow-wow on it our side, k?
[2011/03/24 13:26] Cummere Mayo: dyke maybe shouldnt be allowed but gay, lesbian, bisexual?
[2011/03/24 13:26] Kung Fu Marketer (amanda.linden): let's pick it up next week when we on the linden side can discuss.
[2011/03/24 13:27] Venus Petrov: ok good ty
[2011/03/24 13:27] Mags Indigo: why not dyke?
[2011/03/24 13:27] Cummere Mayo: that some places is still an insult
[2011/03/24 13:27] Mags Indigo: <-- old dyke and proud to be thank you
[2011/03/24 13:27] Lord of Dee (ciaran.laval): So the little boy who put his finger in a dyke is no longer general? This is silly
[2011/03/24 13:27] Kung Fu Marketer (amanda.linden): :)
[2011/03/24 13:27] Mags Indigo: only if you allow it to be
[2011/03/24 13:27] Arawn Graalrd (arawn.spitteler): Communty Standareds inword won't allow us to search for the inventor of Ivory Soap
[2011/03/24 13:27] Cummere Mayo: mags some lesbians really do hate the word. others lvoe it... but eh
[2011/03/24 13:27] Marianne McCann: Dyke" is sometimes used as a reclaimed term within their community e.g. the "Dyke March"
[2011/03/24 13:27] Youri Ashton: lol, okay, i must have missed something, why we talking about dykes now?
[2011/03/24 13:27] Kung Fu Marketer (amanda.linden): ok, moving along the agenda. :)
[2011/03/24 13:27] Tiamat Bingyi: :)
[2011/03/24 13:28] Kung Fu Marketer (amanda.linden): ok, next is clarification re: third-party sites.
[2011/03/24 13:28] Mags Indigo: we're just lucky I guess Dog
[2011/03/24 13:28] Lexie (lexie.linden): (good feedback on that, ty)
[2011/03/24 13:28] DogWomble Dollinger: well i can kidna see one problem .... there's about a billion words that could cause this sorta debate
[2011/03/24 13:28] Mags Indigo: ack sorry Youri
[2011/03/24 13:28] Kung Fu Marketer (amanda.linden): often it's associted with advertising--that's the thinking behind it.
[2011/03/24 13:28] Mags Indigo: too many names for slow eyes
[2011/03/24 13:28] Kung Fu Marketer (amanda.linden): but, raymodn and lexie should chime in too
[2011/03/24 13:28] Venus Petrov: have there been any numbers run on forum usage since the rollout compared to the former GD?
[2011/03/24 13:28] Youri Ashton: lol, np mags :)
[2011/03/24 13:28] Lord of Dee (ciaran.laval): There are some clearly obvious adult words, that's where the filters should stop.
[2011/03/24 13:29] Lexie (lexie.linden): Venus, we will know more after a full month
[2011/03/24 13:29] Mags Indigo: I think there's a few too many sub forums
[2011/03/24 13:29] Kung Fu Marketer (amanda.linden): ok, answered that one.
[2011/03/24 13:29] Mags Indigo: it makes the whole thing too disjointed
[2011/03/24 13:29] Kung Fu Marketer (amanda.linden): ok, premium members consiage type support panel.
[2011/03/24 13:29] Mags Indigo: everyone in their own little world
[2011/03/24 13:29] Venus Petrov: ok will they be published? or shared here or somewhere?
[2011/03/24 13:29] Kung Fu Marketer (amanda.linden): that's a good idea...interesting.
[2011/03/24 13:29] Kung Fu Marketer (amanda.linden): not sure if it's do-able.
[2011/03/24 13:29] Cummere Mayo: why not?
[2011/03/24 13:29] Lexie (lexie.linden): Venus, Not sure actually! I will find out
[2011/03/24 13:29] Venus Petrov: thank you
[2011/03/24 13:30] Kung Fu Marketer (amanda.linden): raymond, don't premium members still have live chat in the support portal? not sure...
[2011/03/24 13:30] bob Iwashi: yes we do
[2011/03/24 13:30] Cummere Mayo: we do ... but its burried
[2011/03/24 13:30] Raymond Linden: yes
[2011/03/24 13:30] bob Iwashi: but we get stuck withthe couts
[2011/03/24 13:30] bob Iwashi: scouts*
[2011/03/24 13:30] Cummere Mayo: and support thinks our page looks like consierge
[2011/03/24 13:30] DogWomble Dollinger: amanda i've use live chat , but it's not easy to find
[2011/03/24 13:30] Kung Fu Marketer (amanda.linden): :)
[2011/03/24 13:30] Mags Indigo: yes I was on it today
[2011/03/24 13:30] Lisa Fossett: Support links are much harder to find now
[2011/03/24 13:30] bob Iwashi: who are only marginally better than the ontynes were
[2011/03/24 13:30] Cummere Mayo: and so do allot of lindens
[2011/03/24 13:30] Mags Indigo: they said 'no'
[2011/03/24 13:30] Mags Indigo: sigh
[2011/03/24 13:30] Kung Fu Marketer (amanda.linden): yeah, that's an issue. we need to redo that page.
[2011/03/24 13:30] Mags Indigo: /me feels aggrieved
[2011/03/24 13:30] bob Iwashi: me too mags
[2011/03/24 13:30] Youri Ashton: cummere, a lot of lindens are actually fired, there are not that many left ;)
[2011/03/24 13:30] Kung Fu Marketer (amanda.linden): ok, so lexie is right--let's look into it and leave it on the agenda for next week. we should have a better understanding of what's do-able.
[2011/03/24 13:31] Cummere Mayo: and hoenstly paying for for primium memberships i expect top level access to live and tickets
[2011/03/24 13:31] bob Iwashi: if i wanted to speak to a 3rd parry company i;d call them directly
[2011/03/24 13:31] bob Iwashi: isntead of them, reading me an obviously scripted answer
[2011/03/24 13:31] Kung Fu Marketer (amanda.linden): well, keep inmind that there are only 220 of us lindens.
[2011/03/24 13:31] bob Iwashi: that's even less use than before
[2011/03/24 13:31] Kung Fu Marketer (amanda.linden): we're a pretty small company and there are hundreds of thousands of you.
[2011/03/24 13:31] Kung Fu Marketer (amanda.linden): :)
[2011/03/24 13:32] Venus Petrov: that is not a complaint, i take it..smiles
[2011/03/24 13:32] Youri Ashton: i rather see that you get more L$ for your RL money
[2011/03/24 13:32] Cummere Mayo: i meant allot of lindens think that the premium level support page has live and tickets on the top level page ><
[2011/03/24 13:32] bob Iwashi: a prety small company that does NOT lsiten to it;s customers amanda
[2011/03/24 13:32] Tiamat Bingyi: WOW.. just 220 Lindens? ehhe
[2011/03/24 13:32] Cummere Mayo: to clarify
[2011/03/24 13:32] draconis.neurocam (draconis.neurocam): and around 18 or so short looking at the list you are hiring for
[2011/03/24 13:32] Kung Fu Marketer (amanda.linden): yep, jsut 220
[2011/03/24 13:32] DogWomble Dollinger: well i've dealt with two of them via live chat ... one was excellent and got it right, i knda wish i had the lgos from the other one because they'd asked me to AR a ghost prim
[2011/03/24 13:32] Qie (qie.niangao): Somebody needs to updated http://lindenlab.com/about ...."Headquartered in San Francisco, Linden Lab has more than 250 employees. "
[2011/03/24 13:32] Tiamat Bingyi: i agree with Bob
[2011/03/24 13:32] Suspiria (suspiria.finucane): It disciplines them fast enough
[2011/03/24 13:32] Kung Fu Marketer (amanda.linden): yes, actually, qie. i've rewritten that site and it's being built now.
[2011/03/24 13:32] Lexie (lexie.linden): We are here listening now bob ㋡
[2011/03/24 13:32] Kung Fu Marketer (amanda.linden): hoping to get a new LL.com up soon.
[2011/03/24 13:32] bob Iwashi: how the heck can it take 45 minutes to reqwuest a mainland region restart for free a ghost?
[2011/03/24 13:32] Youri Ashton: i pay 50 euro for just (about) 14000L$, which is basically not going to happen since i only have 40 euro a week, and im sure a lot more have that problem
[2011/03/24 13:32] Peewee Musytari: talking of the help page...is it possible to add a category to the popular help isssues for non-english speakers, directing them to the non-english fourms as there is no non-english help pages around...at least for some basic issues they could get peer to peer support?
[2011/03/24 13:32] Qie (qie.niangao): Thanks Amanda.
[2011/03/24 13:33] bob Iwashi: when it was lidnen support, 5 minutes!
[2011/03/24 13:33] Kung Fu Marketer (amanda.linden): peewee--briliant idea.
[2011/03/24 13:33] Kung Fu Marketer (amanda.linden): yes--i'll take that action item.
[2011/03/24 13:33] bob Iwashi: now you have to explain 5 ruddy times to the scouts how to use a pc let alone your problem"
[2011/03/24 13:33] Youri Ashton: basically makes it impossible for those that are not rich at all
[2011/03/24 13:33] Tiamat Bingyi: yeah..that would be great
[2011/03/24 13:33] Raymond Linden: Peewee - yes, something we are aware of
[2011/03/24 13:33] Rand (rand.linden): peewee - there are *some* non-English Knowledge Base articles
[2011/03/24 13:33] Cummere Mayo: Rand... some of them are even accurate
[2011/03/24 13:34] bob Iwashi: sorry, but that's bad customer service
[2011/03/24 13:34] Cummere Mayo: and yeah
[2011/03/24 13:34] Qie (qie.niangao): (btw, Peewee, after this meeting, the Community Translation user group is scheduled to meet for the first time, in case it would be of interest.)
[2011/03/24 13:34] Peewee Musytari: someone posted the vast drop in usage on the non -english forums and questions...we seem to have lost the germans I noticed....and they suggested maybe they can`t them
[2011/03/24 13:34] Rand (rand.linden): Hopefully, more with help of the community translation project
[2011/03/24 13:34] Cummere Mayo: yesterday i had to explain that a region being down is not a viewer issue to a scout
[2011/03/24 13:34] Youri Ashton: hey tech
[2011/03/24 13:34] Tiamat Bingyi: yes... i miss the TC work.. :)
[2011/03/24 13:34] Techwolf Lupindo: Hi all
[2011/03/24 13:35] Mags Indigo: /me waves at Tech
[2011/03/24 13:35] Cummere Mayo: can we please sometime have even a two time usergroup to talk about issues with scouts doing support?
[2011/03/24 13:35] Youri Ashton: the first community translator OH is right after this OH
[2011/03/24 13:35] Kung Fu Marketer (amanda.linden): ok, the last item on the formal agenda is usage numbers....
[2011/03/24 13:35] Youri Ashton: well, for those within the group :p
[2011/03/24 13:35] Mags Indigo: down I would imagine
[2011/03/24 13:35] Kung Fu Marketer (amanda.linden): raymond, anything you care to share?
[2011/03/24 13:35] Mags Indigo: though maybe it justseems that way due to the lack of bitchfests and flame wars
[2011/03/24 13:35] Kung Fu Marketer (amanda.linden): lexie?
[2011/03/24 13:35] Mags Indigo: and I guess spam doesn't count
[2011/03/24 13:35] Youri Ashton: 2bad lexie isn't with us this year :(
[2011/03/24 13:36] Raymond Linden: In terms of usage or general updates?
[2011/03/24 13:36] Venus Petrov: well and content...real discussions have dropped
[2011/03/24 13:36] Peewee Musytari: usage seems way down for answers section
[2011/03/24 13:36] Lexie (lexie.linden): We will have a better idea on usage numbers after a solid month
[2011/03/24 13:36] DogWomble Dollinger: mags i'd be interested to see them, although given what seem to be a fair share of dramas, i'd take them with a grain of salt until things are worked out
[2011/03/24 13:36] Venus Petrov: hummm wonders if that is too late lol
[2011/03/24 13:36] Suspiria (suspiria.finucane): Ossian has usage numbers
[2011/03/24 13:36] Raymond Linden: Yeah, in a week or two we will have a good set of data
[2011/03/24 13:36] Cummere Mayo: well when you get warned for linking someone to an outside site with a howto guide people dont want to answer
[2011/03/24 13:36] bob Iwashi: amanda, may i make a suggestion/request?
[2011/03/24 13:36] Kung Fu Marketer (amanda.linden): sure bob
[2011/03/24 13:37] Peewee Musytari: and a lot more posting a question and never coming back...I don`t know if they can`t find their question, or how to repost on it maybe.....are emails of answers off by default now?
[2011/03/24 13:37] Lexie (lexie.linden): Yes Peewee
[2011/03/24 13:37] Cummere Mayo: they are peewee
[2011/03/24 13:37] Lisa Fossett: yes, emails are off by default
[2011/03/24 13:37] bob Iwashi: please, and i appreciate it may not be you or your colelagues here, but could you ask whomever it is, that deals with support, to maybew consider an OH or two to address some of our concernes ref the support, or perceived lack of it?
[2011/03/24 13:37] Cummere Mayo: which is stupid
[2011/03/24 13:38] Youri Ashton: no tech, thats fake Jon Linden, its placed by Jeremy because we all missed the guy around some time ago :p
[2011/03/24 13:38] Lord of Dee (ciaran.laval): Emails should be off by default. Explaining how to put those options on should be clearly stated though.
[2011/03/24 13:38] Raymond Linden: We are lookng into making the email box checked by default when posting
[2011/03/24 13:38] Cummere Mayo: ty raymond
[2011/03/24 13:38] Kung Fu Marketer (amanda.linden): raymond/rand, do you want to take bob's suggestion?
[2011/03/24 13:38] Lord of Dee (ciaran.laval): Emails on by defaulty is an awful practice
[2011/03/24 13:38] Mags Indigo: /me agrees with ciaran
[2011/03/24 13:39] Kung Fu Marketer (amanda.linden): we don't have a user group for support. but, i can say that we've worked through almost all of the backlog and the resposne times should be getting much better.
[2011/03/24 13:39] Venus Petrov: same
[2011/03/24 13:39] draconis.neurocam (draconis.neurocam): in that vein there really should be a search usergroup as well
[2011/03/24 13:39] Peewee Musytari: its a good thing for someone posting a question..at least we know they got their answer
[2011/03/24 13:39] bob Iwashi: it's not amanda, believe me
[2011/03/24 13:39] bob Iwashi: it's getting worse
[2011/03/24 13:39] Lexie (lexie.linden): agreed Peewee
[2011/03/24 13:39] Qie (qie.niangao): On the topic of usage numbers: I wonder if it's a conscious decision not to link blog posts to discussions in the forums, as there were before. If Rodvik has a good blog post here soon, a link to a forums discussion could boost participation, and maybe some folks would stick around. (I don't really see the point of linking "View Article Reactions" to technorati, effectively demonstrating that nobody in the industry is talking about the SL blog)
[2011/03/24 13:39] Kung Fu Marketer (amanda.linden): kk, it's one of rod's top priorities. :)
[2011/03/24 13:39] bob Iwashi: we (the long time users) are havign to explain to the scouts etc how stuff works
[2011/03/24 13:39] Raymond Linden: bob - I can bring this up with Support
[2011/03/24 13:39] Lisa Fossett: /me butts in her experence...her one hanging ticket has not had an update for almost a month now.
[2011/03/24 13:39] Cummere Mayo: response times are horrible... better but horrible... the responses themselves... are a joke
[2011/03/24 13:39] Peewee Musytari: we have posts and then lots of suggestions and we have no idea whats going on & they don`t get marked as answered
[2011/03/24 13:40] Cummere Mayo: actual conversation ive had more then once
[2011/03/24 13:40] bob Iwashi: it's just not acceptable to be patronised by somebody when i've already done the ruddy groundwork for them
[2011/03/24 13:40] Lord of Dee (ciaran.laval): They should make that choice, defaults like email messages should always be opt in
[2011/03/24 13:40] Cummere Mayo: can you please restart this mainland region? "regions can only be restarted by thier owner"
[2011/03/24 13:40] Cummere Mayo: /me headdesks
[2011/03/24 13:40] Marianne McCann: Ugh.... been there, done that Cummere
[2011/03/24 13:40] DogWomble Dollinger: i've had the same thing cummere
[2011/03/24 13:41] DogWomble Dollinger: particularly annoying after i spent 20 minutes explaining to them what a ghost prim was
[2011/03/24 13:41] bob Iwashi: i was ghsoted 2 weeks ago, tried the usual suggestions, so i went to live chat on my prem acc, explained FOUR times the issue, i'd alrweady delted my cache manually, took 45 minutes to get a restart! and 3 different scouts had no clue whatsoever!
[2011/03/24 13:41] Marianne McCann: "Well, the owner is Linden Lab, so I'm taking tothe estate owner right now"
[2011/03/24 13:41] Mags Indigo: guys - this isn't the 'support meeting'
[2011/03/24 13:41] Marianne McCann: Sorry....
[2011/03/24 13:41] Lisa Fossett: Regards the email...I think the decision should be based on the new user. Those of us who know how to navigate the forums can turn off emails. Yeah, it might be an extra step, but think of the newbie who doesn't know how to find his topic again.
[2011/03/24 13:41] Mags Indigo: much though I wish it were
[2011/03/24 13:41] Kung Fu Marketer (amanda.linden): yeah guys--we can't really address support issues her.
[2011/03/24 13:41] Kung Fu Marketer (amanda.linden): e
[2011/03/24 13:41] Lexie (lexie.linden): +1 Lisa
[2011/03/24 13:41] bob Iwashi: i agree Mags, but all we'd like is trhe relevant Linden to actually lsiten to us isntead of half answers
[2011/03/24 13:41] Raymond Linden: Hey all - if we can focus back on the community site. I have some updates
[2011/03/24 13:41] Lexie (lexie.linden): Updates!
[2011/03/24 13:41] Kung Fu Marketer (amanda.linden): woot
[2011/03/24 13:41] Youri Ashton: we can, wouldnt be usefull since there wont be answers :p
[2011/03/24 13:42] Cummere Mayo: exactly lisa
[2011/03/24 13:42] DogWomble Dollinger: i like updates!
[2011/03/24 13:42] Kung Fu Marketer (amanda.linden): go for it raymond
[2011/03/24 13:42] Marianne McCann: Updates +1
[2011/03/24 13:42] Raymond Linden: ok, where to start!
[2011/03/24 13:42] Tiamat Bingyi: updates? :D weeee
[2011/03/24 13:42] Lord of Dee (ciaran.laval): Plain issue here, email on by default is bad practice, there were loads of complaints about this when we had Jive.
[2011/03/24 13:42] Arawn Graalrd (arawn.spitteler): /me makes note: Support is unspeakable. I'm glad I never bother them
[2011/03/24 13:42] Peewee Musytari: yay raymond...did you get rid of "comments"? hehe
[2011/03/24 13:42] Raymond Linden: So, we are currently working on getting the Reply to post work completed
[2011/03/24 13:42] Torben (torben.trautman): yay for that
[2011/03/24 13:43] Raymond Linden: It is currently in development, so I am hoping it will be completed by next meeting
[2011/03/24 13:43] Raymond Linden: Spam . .. .
[2011/03/24 13:43] Techwolf Lupindo: /me munches on the spam
[2011/03/24 13:43] Lisa Fossett: cure for the nuisance email: put the instructions on how to turn it off in the email signature.
[2011/03/24 13:43] Raymond Linden: So, we made quite a bit of adjustments on the back end and stopped quite a bit of it. But, there is still spam getting through.
[2011/03/24 13:44] Raymond Linden: We are aware and working through it
[2011/03/24 13:44] Lexie (lexie.linden): We will beat the spam!
[2011/03/24 13:44] Lexie (lexie.linden): ㋡
[2011/03/24 13:44] Lisa Fossett: yay!
[2011/03/24 13:44] Marianne McCann: That seats taken, davidsp
[2011/03/24 13:44] Raymond Linden: Image spam is now an issue
[2011/03/24 13:44] Mags Indigo: yes - wasted does his best - it's almost admirable how dedicated he is
[2011/03/24 13:44] DogWomble Dollinger: /me beats the spam with a stick
[2011/03/24 13:44] Kung Fu Marketer (amanda.linden): go dog
[2011/03/24 13:44] Lord of Dee (ciaran.laval): Just put how to turn replies on via email in the forum.
[2011/03/24 13:44] mudbug Cooperstone: only good spam comes in a can lol
[2011/03/24 13:44] Youri Ashton: /me serves lexie a plate with spam. enjoy your dinner ma'am ;) hehe
[2011/03/24 13:44] Tiamat Bingyi: hehehe
[2011/03/24 13:44] Marianne McCann: Mags - I sorta like him. It's nonsensical, but still...
[2011/03/24 13:44] Kung Fu Marketer (amanda.linden): and even that is questionable.
[2011/03/24 13:44] Lexie (lexie.linden): haha Youri
[2011/03/24 13:44] Raymond Linden: We have added/modified some of the sub-forums
[2011/03/24 13:44] Youri Ashton: ^_~
[2011/03/24 13:45] Raymond Linden: Also, working on the logon issue - the one where when you logon you are taken to the top level Blog page
[2011/03/24 13:45] Mags Indigo: /me nods at Marianne - but sometimes he can be downright nasty and abusive - MPD maybe
[2011/03/24 13:45] Venus Petrov: wrt subforums, will there be a review say in six months to see what are active ones and the less or non-active ones subsumed into others?
[2011/03/24 13:45] Raymond Linden: That work is being scoped at the moment
[2011/03/24 13:45] Marianne McCann: Agreed, Mags. I saw what he did on SC MkII
[2011/03/24 13:45] Raymond Linden: I am also working on a list of UI updates as well
[2011/03/24 13:46] Techwolf Lupindo: One comment i've seen posted/spoken somewhere: The general topic is gone from the forums, discussions has drop a bit due to all the new splinter groups.
[2011/03/24 13:46] Tiamat Bingyi: oh?
[2011/03/24 13:46] Marianne McCann: Oh ya. Will be nice to not always be hitting the blog page every hour or so
[2011/03/24 13:46] Raymond Linden: Venus - sure, we can review
[2011/03/24 13:46] Lexie (lexie.linden): Makes sense
[2011/03/24 13:46] Venus Petrov: thank you
[2011/03/24 13:47] Venus Petrov: i can see a day when you have to scroll pages of subforums
[2011/03/24 13:47] Venus Petrov: who wants that?
[2011/03/24 13:47] Raymond Linden: That is really all I have right now in terms of updates.
[2011/03/24 13:47] Youri Ashton: its not just the forums techwolf, its office hours as well, a lot of oh's dissapeared and most of the ones that are there are hard to find out where, how, etc
[2011/03/24 13:47] Venus Petrov: I would be happy if Mature could be in OffTopic, actually
[2011/03/24 13:48] Peewee Musytari: was there any progress on getting new posts to bump threads?
[2011/03/24 13:48] Cummere Mayo: I dont mind lots of subforums as long as they are collected into a rather small set of main forums so that its at most 3 clicks to get where I want
[2011/03/24 13:48] Raymond Linden: Peewee - not sure I understand?
[2011/03/24 13:48] bob Iwashi: well, tiem to run, rl calls
[2011/03/24 13:48] Youri Ashton: LL should invest in a good page that activly shows what is where, how late etc and actually pin it to the MAIN PAGE of sl wiki, instead of all hidden
[2011/03/24 13:48] Peewee Musytari: so that new posts bump the thread back to top of topic list
[2011/03/24 13:48] bob Iwashi: in my own rl job of providing support to people.............
[2011/03/24 13:49] Cummere Mayo: Raymond, standard for most forums is that threads with new posts are listed first....
[2011/03/24 13:49] Cummere Mayo: that isnt happening
[2011/03/24 13:49] Youri Ashton: and then of course the mess it shows up in, its really not handy to read at all
[2011/03/24 13:49] Lexie (lexie.linden): You want sorted by latest post right?
[2011/03/24 13:49] Cummere Mayo: yes
[2011/03/24 13:50] Raymond Linden: Is that the issue where Oh - the other thing brought up in the last meeting . . .
[2011/03/24 13:50] Cummere Mayo: yeps
[2011/03/24 13:50] Cummere Mayo: its still sorting by creation
[2011/03/24 13:50] Raymond Linden: was regarding the Latest Post showing in the widget was not the most recent post
[2011/03/24 13:50] Liisa Runo: yes, everyone want that, every other forum always been working like that
[2011/03/24 13:50] Rand (rand.linden): Youri: the User Groups page https://wiki.secondlife.com/wiki/Linden_Lab_Official:User_Groups is linked from wiki Main Page
[2011/03/24 13:50] Youri Ashton: i broughed it up earlier yeah
[2011/03/24 13:50] Rand (rand.linden): Do you find that hard to use?
[2011/03/24 13:50] Raymond Linden: We are working on fixing that
[2011/03/24 13:51] Peewee Musytari: questions stay forever in the order they are posted, so you get new posts on page 5 of the topic list when something isn`t solved fast enough and the only option is to keep getting everything sent to email or searching old pages for new stuff
[2011/03/24 13:51] Lexie (lexie.linden): We know its a hot topic for you
[2011/03/24 13:51] draconis.neurocam (draconis.neurocam): theres usergroups that exist that still are not listed there, ie kelly's
[2011/03/24 13:51] Rand (rand.linden): draconis - thx for letting me know... .I will fix that
[2011/03/24 13:52] Rand (rand.linden): UG leaders are *supposed* to update that page!
[2011/03/24 13:52] Cummere Mayo: allot fo them need updated with the new po too
[2011/03/24 13:52] Raymond Linden: These are all great ideas/suggestions. Some of the issues we can fix with some quick tweaks. Others are core platform changes which are much harder to update
[2011/03/24 13:52] Cummere Mayo: since like q and a few others left
[2011/03/24 13:52] Youri Ashton: rand: the page is indeed there, known to many, but it is more hidden away then you think. and besides that, its a mess to find out about things. I suggest making it in a calendar type page, so people can actually see what hour and what day holds what OH. instead of the current mess
[2011/03/24 13:52] Marianne McCann: Needta run, have fun, all!
[2011/03/24 13:52] Rand (rand.linden): Youri: the Google Calendar does that...
[2011/03/24 13:53] Torben (torben.trautman): bye bye Marianne
[2011/03/24 13:53] Lord of Dee (ciaran.laval): Bye mari
[2011/03/24 13:53] Tiamat Bingyi: bye marianne
[2011/03/24 13:53] Rand (rand.linden): It is embedded in the page...
[2011/03/24 13:53] Marianne McCann: Bye Bye!!
[2011/03/24 13:53] Mags Indigo: tc Mari
[2011/03/24 13:53] Youri Ashton: besides that, the oh hud is pretty upset as well due to the odd behavior of the sl wiki page
[2011/03/24 13:53] draconis.neurocam (draconis.neurocam): in regards to the google calendar, you have to sign in to google to see all of the events
[2011/03/24 13:53] Tiamat Bingyi: havent checked sl wiki lately
[2011/03/24 13:53] Rand (rand.linden): And you can sort the table by any column you wish
[2011/03/24 13:53] draconis.neurocam (draconis.neurocam): some are not listed there if you are not
[2011/03/24 13:53] DogWomble Dollinger: rand: if i get a chance i'll see if i can get something calendarish wrking as well
[2011/03/24 13:53] Rand (rand.linden): draconis - i did not know that...i thik we should be able to address that... (?)
[2011/03/24 13:54] Rand (rand.linden): DogWomble - thx
[2011/03/24 13:54] Cummere Mayo: one thing that would help
[2011/03/24 13:54] Rand (rand.linden): I am totally open to improving the usability of that page!
[2011/03/24 13:54] Youri Ashton: rand: I think you dont understand what i try to tell. I think you should download and try out Monzilla Sunbird. this shows a bit of what i mean. using that idea you can make it a lot easier to read :)
[2011/03/24 13:54] Cummere Mayo: get the usergroups to have consistant formatting across the entries
[2011/03/24 13:55] Cummere Mayo: it would help with sorting issues and stuff
[2011/03/24 13:55] Rand (rand.linden): Youri: lets talk about it offline
[2011/03/24 13:55] Youri Ashton: kk rand
[2011/03/24 13:55] Cummere Mayo: and as said before you have some still listed as being owned by people no longer at LL
[2011/03/24 13:55] Kung Fu Marketer (amanda.linden): right.
[2011/03/24 13:55] Kung Fu Marketer (amanda.linden): like q. good point.
[2011/03/24 13:55] Rand (rand.linden): ok we will address that... easy enough
[2011/03/24 13:55] Rand (rand.linden): who is handling Q's UG now?
[2011/03/24 13:56] Cummere Mayo: oz
[2011/03/24 13:56] Kung Fu Marketer (amanda.linden): oz
[2011/03/24 13:56] Youri Ashton: and for that matter, that setup idea hs a lot more great assets that can be used. so, sure needs to get talked over :)
[2011/03/24 13:56] Cummere Mayo: one is merov
[2011/03/24 13:56] Cummere Mayo: well one of them is oz
[2011/03/24 13:56] Youri Ashton: Oz and Merov basically taking over such hours
[2011/03/24 13:56] Cummere Mayo: ughh hurray for out of order posting
[2011/03/24 13:56] Torben (torben.trautman): it´s the same with JIRA projects by the way
[2011/03/24 13:56] Tiamat Bingyi: i gotta go... ill miss CT meeting too.. if anybody could save the log (of CT meeting) i would love to have it...
[2011/03/24 13:56] Rand (rand.linden): Ok i fixed that just now :-)
[2011/03/24 13:56] Cummere Mayo: ty rand
[2011/03/24 13:56] Tiamat Bingyi: thanks for everything and bye =)
[2011/03/24 13:56] Rand (rand.linden): yw
[2011/03/24 13:57] Mags Indigo: CT?
[2011/03/24 13:57] Kung Fu Marketer (amanda.linden): bye all.
[2011/03/24 13:57] Rand (rand.linden): bye
[2011/03/24 13:57] Torben (torben.trautman): Tiamat, I´ll post a transcript of CT
[2011/03/24 13:57] Lexie (lexie.linden): Bye for now and thanks!!
[2011/03/24 13:57] Kung Fu Marketer (amanda.linden): rand, you get the transcript?
[2011/03/24 13:57] Rand (rand.linden): yes amanda, i got it
[2011/03/24 13:57] Tiamat Bingyi: ty torben
[2011/03/24 13:57] Kung Fu Marketer (amanda.linden): fab.
[2011/03/24 13:57] Suspiria (suspiria.finucane): New blog post on the way
[2011/03/24 13:57] Kung Fu Marketer (amanda.linden): thanks all. another great session.
[2011/03/24 13:57] Tiamat Bingyi: bye bye
[2011/03/24 13:57] Kung Fu Marketer (amanda.linden): suspiria--i'll look forward to it.
[2011/03/24 13:57] DogWomble Dollinger: not a problem amanda :)
[2011/03/24 13:57] Torben (torben.trautman): bye all
[2011/03/24 13:57] Cummere Mayo: ild like to say that aside from the support page for premiums, and a few bugs, the tech side of things is pretty good imo
